research, strategy datA & Design to build & grow products.

Hey. My name is Patrick and I'm a growth-focused Senior Product Designer with a proven track record of delivering measurable business impact — spanning revenue growth, profitability, and product-led expansion — across start-ups, scale-ups, and enterprise organisations. Having shaped products and experiences for Australia's top ASX 100 companies and leading global brands, my work spans industries including Loyalty, Government, Fintech, Higher Education, SaaS, Data, eCommerce, and Web & Mobile.

could be important?

Featured Projects

myer

Nobody buys from a website they don't trust. At Myer I spent a year fixing the small things — sizing, pricing, stock, imagery — that were quietly killing conversion.

Turns out the details are worth $50M. Inside: how retailers unlock real value across brands, suppliers, and teams — and why the data you collect today is your most underrated commercial asset.

Rebuilding Trust at Scale: A Behavioural Redesign of Australia's Most Complex Product Page

DAVID JONES

As lead product designer, I spearheaded the end-to-end relaunch of the David Jones Rewards programme — designing a seamless omni-channel experience across web, app, and in-store touchpoints, backed by real customer research. The centrepiece was the David Jones Loyalty Hub, a centralised platform giving members a personalised, connected loyalty experience. A collaboration that redefined how Australia's most iconic department store engages its customers.

The Loyalty Paradox​

endeavour energy

Designed an interactive outage map from scratch for Endeavour Energy, giving customers instant visibility into power disruptions in their area.

Using digital cartography, the tool surfaced real-time information on outage locations, causes, and estimated restoration times — empowering users to self-serve during emergencies and significantly reducing pressure on call centres.

Powering Clarity Interactive Outage Mapping

Sydeny AIPORT

Conducted UX research and strategy for Sydney Airport in the wake of COVID-19, addressing the seismic shift in how travellers interact with digital interfaces.

With airports reimagining their role in a post-pandemic world, the project focused on understanding the evolving needs, anxieties, and expectations of a new breed of traveller — translating those insights into a digital experience built around confidence, clarity, and ease.

Redesigning Sydney Airport's Digital Experience Post-COVID

essa

Led an end-to-end Lean UX engagement for Exercise & Sports Science Australia (ESSA), the peak body representing exercise and sports science professionals nationwide.

Working within tight timelines and budget constraints using an Agile framework, the two-week sprint spanned discovery workshops, proto personas, user journey mapping, and information architecture — culminating in wireframes, a mega menu redesign, and bespoke templates.

The project directly addressed member pain points around content discovery, account management, and professional connectivity, translating stakeholder and user insights into a prioritised, research-backed product roadmap.

Peak Performance: Overhauling ESSA's Website Through Lean UX

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